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Return Policy

Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

All orders returned because of buyers remorse or non defectives are subject to a 30% administration fee. You (the buyer) will also be responsible for actual return shipping charges plus the original shipping costs incurred by


Canceling a Recently Place Order

All orders cancelled after processing are subject to up to a 20% administration fee of the total price of the item(s) whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus the original shipping costs incurred by

Orders cannot be canceled after shipment has already occurred or if the item is in mid-route. Requests to cancel an order must be sent via e-mail to or call 1-855-796-0273. Please be certain about the status of your order, as it is often impossible to stop a shipment that already has a tracking number placed on it. Please have a copy available of all receipts from your order, when you call so that we can locate it right away.

All orders cancelled because of buyers remorse or non defectives are subject to a 30% administration fee. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges plus the original shipping costs incurred by

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Can be refunded within the 14 day policy

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at so we can help arrange any sort of exchange.  

To return packages more than 100lbs, you should contact us at so we can help arrange the return to bring this item back.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to within 24 hours of delivery and we will process an insurance claim on your behalf.

If you notice external damage, please note on the delivery receipt and write the words "Damaged."  Please send photos to within 48 hours of delivery and we will process a claim on your behalf and help address the necessary issues. 

If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note “damaged” on the delivery receipt, call us immediately at 1-855-796-0273. If you are unable to reach us, you should refuse the shipment. If you refuse the shipment, we will still work with you on getting your order in good condition.

Customized Orders

Custom orders, which include Prefabricated BBQ Islands, Prefabricated Outdoor Fireplaces and Customized Cushions, are subject to the following conditions:

  • There are no returns or cancellations on custom made/made-to-order items. 
  • If the item is received damaged, see the Damages Policy above.
  • If your item is damaged, please notate on the Delivery Receipt and refer to the Damages Policy above. We will work with you to determine damages and assist in filing any necessary claims to fix the damage.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.